CAA travel arrangement for Kiss Flight customers
August 18th, 2010These are the CAA arrangements for those caught up in the collapse of Kiss Flights and its owner Flight Options:
THOSE ABROAD – There are around 13,000 people currently overseas. All of them will be able to complete their holidays and return to the UK. Flight Options sold charter flights to Mediterranean destinations, under Atol number 4233, mainly through travel agents. The CAA will be arranging repatriation for all Flight Options customers in line with the scheduled end of their holiday. They should check-in for return flights as normal.
THOSE WITH FORWARD BOOKINGS – These total around 60,000 and they will be able to claim a full refund for the Atol-protected elements of their holidays from the CAA. These people should not travel on booked holidays after 6pm today but instead make a claim.
THOSE DUE TO FLY TODAY – Flight Options/Kiss Flights’ customers with flights leaving the UK before 6pm today will fly as planned. Passengers should go to the airport and check in as normal.
ARE PEOPLE PROTECTED? – In order for customers to determine whether they are Atol-protected or not, they should check that they booked a flight with Flight Options/Kiss Flights. To do this, customers should check the invoice/receipt received at the time the booking was made and paid for.
CONTACT DETAILS – Atol-protected Flight Options customers who are currently abroad and experiencing difficulties should contact the CAA for more information on 0044 161 444 5811. Those with forward bookings requiring general advice about refunds under the Atol scheme can contact the CAA on 0844 571 7262.
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