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Tourists stranded as travel firm folds

Nearly 2,500 British holidaymakers are stuck in the Mediterranean after the collapse of package tour firm, Seguro Travel. The company, which offers package deals to Gran Canaria and Costa Brava from airports in Kent and Ayrshire, blamed the cash troubles of the Spanish airline, Futura, which operated 80% of its flights. Futura cancelled flights and launched insolvency proceedings in Palma on Monday, blaming high fuel costs. Seguro directors Rachel Elliott and Richard Burke said: “Futura’s collapse was totally unexpected as an airline with over 30 planes, having a good reputation and being one of Spain’s respected airlines”. As customers of a package tour firm, they will benefit from the protection which is not offered to passengers on airlines, which goes bust – such as Zoom, which failed last month. The CAA, under its ATOL (Air Travel Organiser’s Licensing) scheme, is making arrangements for customers abroad to complete their holidays and return to the UK and to fully refund those with forward bookings. The CAA is currently issuing the following advice to Seguro Travel’s customers.  Those customers still due to travel on a Seguro Travel air holiday or flight you should submit a claim to the CAA. Claim forms are available on the ATOL website at www.atol.org.uk. You should not go to your departure airport as all holidays have been cancelled. For customers currently abroad on holiday, the CAA will be making arrangements to ensure customers on Seguro Travel holidays remain in their holiday accommodation and fly home as planned. This news is brought to you by Travelandinsure.com – specialist in Ethical Travel Insurance.

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